Door Signs

It’s difficult to find any door signs beyond the vinyl and metal ones everybody sells.  We often make sets of beautiful door signs for nursing homes or anywhere that needs to display a better image.

Door Signs

Door signs are not currently displayed on our website, but you can simply contact us with your requirements, and we will do some designs for you.

Where do House Names Come From?

After much research, we have put together a article on house names and their history. You can read the article here: The History of House Names.

House naming is an interesting subject, and I am sure we will add to the article at a later date. Until then, here is a wonderful quote from A.A Milne:

THE Piglet lived in a very grand house in the middle of a beech-tree, and the beech-tree was in the middle of the forest, and the Piglet lived in the middle of the house. Next to his house was a piece of broken board which had: “TRESPASSERS W” on it. When Christopher Robin asked the Piglet what it meant, he said it was his grandfather’s name, and had been in the family for a long time. Christopher Robin said you couldn’t be called Trespassers W, and Piglet said yes, you could, because his grandfather was, and it was short for Trespassers Will, which was short for Trespassers William. And his grandfather had had two names in case he lost one—Trespassers after an uncle, and William after Trespassers.

“I’ve got two names,” said Christopher Robin carelessly.

“Well, there you are, that proves it,” said Piglet.

Mackintosh House Signs

Charles Rennie Mackintosh is celebrated around the world as one of the most creative figures of the early 20th century.  We often get asked to replicate his unique artwork onto house signs.

Mackintosh House Sign Image

This design is carved into the surface of the sign and overlaid with palladium.  We sourced the design to show to the customer before they ordered.
The fact is, we can replicate most artists work onto your sign for you, so if you are looking for this, simply get in touch!

Big Company Mistakes

Why is it we get customers so happy that we respond to their email within minutes? Why are people in the UK so shocked when they receive good customer service?

As companies in the UK get larger, it seems they sacrifice good customer service to save money. Here is my list of the 5 worst mistakes a company can make:

Taking Too Long to Respond

Nobody likes to wait – so why do some companies promise a response within 72 hours? Who can afford to wait that long for an answer? We try to respond within 1 hour, and start apologizing when it takes more than 4. Also, holding a customer in a phone queue for over 20 minutes while telling them “you call is important to us” is not the way to convince people to do business with you.

Not Knowing Anything about Their Products

It is an annoying trait that companies will employ sales and technical staff who don’t know anything about the product they are advising on. When will companies realise that if all the “technical department” can do is to read off their website, they are no use to someone with a problem.

Not Apologizing

Apologizing for mistakes is a key point of customer service which many companies don’t seem to understand. Sure, lots of companies will say “I apologize about this, but there is nothing I can do” but that is not good enough. An apology should be sincere and if the mistake is bad, accompanied by something to make up for it, like some money back, a box of chocolates etc. Companies have no idea how much difference a £4.50 box of chocolates can make to an angry customer, especially if it has a hand written card with it.

Apologizing for the customers mistake is also a good practice. I often get people saying “I couldn’t see the information on your website” when I happen to know it’s there. I could respond “well, it’s there in bright red pulsating text” or I could say “I’m sorry you found our website hard to use, let me tell you the information you are need”.

Not Listening to Your Problem

Many customer service staff don’t listen to your problem, hence are unable to help. For instance, I phoned a large but unnamed Telecoms company because I was having problems sending email to anyone who had a email address from them. They first wouldn’t deal with me until I had told them all about my broadband setup. I tried to convince them that it had nothing to do with my broadband, but rather the technology on their servers. They asked me to reboot my router then call back if I still had problems. No matter what I said, they wouldn’t listen. Finally, after 2 hours of discussion, I got through to somebody in technical who could help.

Not Making the Customer Special

Everyone likes to be treated as if they are a special – which is why it’s annoying when you ring somewhere and their first words are “your account number please”. It feels like you are talking to a computer. Not doing that bit extra for a customer because their policy doesn’t allow it is a huge difference between big and small companies today. When you are angry at a company, normally because they have made the above mistakes, and the person who answers the phone says: “policy doesn’t allow us to transfer calls to the manager, so you can’t speak to him” it pushes you off the edge and you never deal with them again.

Hopefully consumers in the UK will start demanding more from companies, instead of letting them practice terrible customer service. Hopefully some companies will read this post and take notice.